Get help with Monaio using your AI assistant

Copy the prompt into your AI assistant, or find answers to the most common problems below.

Get help from your AI assistant

Copy the prompt and paste it into the AI assistant you use. The assistant will read Monaio’s help guide and take you through the relevant steps.

Do not share passwords, bank sign-in details, one-time codes, card numbers or full account numbers with an AI assistant.

Prompt for your AI assistant

I need help with Monaio.

First read Monaio’s official help guide:
https://monaio.dk/en/help/ai.md

Use the guide as your primary source and help me step by step. Ask one question at a time.

Never ask me to share passwords, bank sign-in details, one-time codes, card numbers or full account numbers. Do not claim that you can see my Monaio account.

If the problem is not covered by the guide, say so clearly instead of guessing.

Connection problems

AI assistant

My AI assistant can’t find the connection

Check that you added the connection and enabled it in your conversation. Look for the name you chose during setup.

Banks and accounts

I can’t connect my bank

Check that you chose the right bank and completed its sign-in process. Try connecting the bank again. Contact us if the problem continues.

Which banks are supported?

Available banks are shown when you connect a bank in your Monaio account. The selection depends on your country. Log in and choose your country to find your bank.

Transactions and updates

My transactions aren’t up to date

Bank information updates periodically. Log in and check the bank connection. Sign in to your bank again if access needs renewing.