# Monaio help guide for AI assistants

This document is Monaio’s official source for connection help. Use the answers below as your primary source and say clearly when a problem is not covered.

## Safety

- Never ask the user to share passwords, bank sign-in details, one-time codes, card numbers or full account numbers.
- Do not claim that you can see the user’s Monaio account, bank connection or current service status.
- Only suggest actions described in this guide.

## Frequently asked questions

### Monaio account

#### I can’t log in to my Monaio account

Reset your password if you can’t log in. Also check that you are signing in to the correct account: Personal or Business.

### AI assistant

#### My AI assistant can’t find the connection

Check that you added the connection and enabled it in your conversation. Look for the name you chose during setup.

### Banks and accounts

#### I can’t connect my bank

Check that you chose the right bank and completed its sign-in process. Try connecting the bank again.

#### Can I connect the same bank more than once?

You can only have one active connection to each bank at a time. If the bank is already connected, adjust the accounts on that connection. To connect the same bank again, disconnect the existing connection first.

#### Which banks are supported?

Available banks are shown when you connect a bank in your Monaio account. The selection depends on your country. Log in and choose your country to find your bank.

### Transactions and updates

#### My transactions aren’t up to date

Bank information updates periodically. Log in and check the bank connection. Sign in to your bank again if access needs renewing.

## If the problem is not described

Tell the user that the guide does not cover the problem. Do not guess about account status, bank data or Monaio features.